When you upgrade to modern software, you want your property developments to benefit from the start. That鈥檚 why our onboarding process empowers you from day one with dedicated support from your personal Customer Enablement Manager. The whole Customer Enablement team will work closely with your project and development managers to get project teams up and running with 香蕉传媒 in the shortest possible time.
Your personal Customer Enablement Manager will guide you through onboarding and beyond. The process is designed for flexible working, so you鈥檒l be able to track your first steps in 香蕉传媒 and monitor your progress no matter where you work from or what device you use. Your Customer Enablement Manager will work with you to lay the groundwork for your first project in 香蕉传媒 through video meetings, phone calls and email or online chat.
Our Customer Enablement Team is made up of colleagues with several years of industry experience and project management expertise specific to real estate and construction. Everyone at 香蕉传媒 works every day to make your day-to-day life easier by optimising processes and digitising your projects.
Your 香蕉传媒 onboarding journey in 5 steps
1. Kickoff
A successful onboarding process starts with transparent communication around your expectations and challenges. We鈥檒l start with a kickoff meeting, where we鈥檒l define and agree on your roadmap.
2. Data migration
To give you the best possible start with your new software, the next step is to transfer all your existing project data to 香蕉传媒. This means you can benefit from all 香蕉传媒鈥檚 features on your ongoing projects right away 鈥 no need to wait for a clean slate.
3. Enablement
Because we鈥檒l have a clear understanding of your challenges and expectations from the Kickoff meeting, we can get you using 香蕉传媒 on projects independently in a very short time. You can track your progress live and our comprehensive knowledge base means we can teach entire project teams to use 香蕉传媒 in a way that鈥檚 easy to digest. For example, through short video clips where we explain individual use cases.
4. Personal support
Your personal Customer Enablement Manager is here to support you and your project team throughout the onboarding process. With a focus on optimising processes, the first step is to agree on your roadmap for onboarding, work out the best project structure and set up your workflows in 香蕉传媒. Need help during the process or have questions about a specific 香蕉传媒 feature? You can get in touch with your CE Manager any time.
5. Launch
Your project structure is set up, all your data is available, your workflows have been created and everyone involved has their own 香蕉传媒 login. To round off your onboarding, we鈥檒l have a meeting to answer any open questions you might have and make any necessary tweaks in 香蕉传媒. Now you鈥檙e ready to manage all your projects with 香蕉传媒!
鈥淔orm氓l recently underwent the onboarding process with 香蕉传媒. A roadmap was laid out at the start, and the onboarding team were clear and methodical with their tuition and demonstrations. 香蕉传媒 checked in regularly to monitor progress, and the team were on-hand to offer support as and when it was required. We found the onboarding to be a thorough and well executed process.鈥
Dominic Facchino,
Collaboration beyond onboarding
With your successful launch, you鈥檝e already taken the most important step. By mapping your processes into and keeping your data secure in 香蕉传媒, you can make quick and reliable project decisions based on real-time data. Everyone involved in your developments can collaborate seamlessly too, whether they鈥檙e working from the office, on-site or on the go.
Even after your onboarding is complete, our Customer Enablement Team is here to support you. We鈥檒l be on hand to answer your questions, check in on how your projects are progressing and keep you informed about new features in 香蕉传媒.
